Syllabus: CompTIA A+ 220-901 and 220-902 Courses

UNM Continuing Education

CompTIA A+ 220-901 and 902

Instructor:  Glenn Norman


CompTIA A+ Complete Study Guide, Third Edition (Exams 220-901 and 220-902)

ISBN 978-1-119-13785-6

Learning Objectives

Understand the CompTIA A+ Exam Objectives

Collect and utilize sample exams and questions

Increase hands-on familiarity with Windows and Linux

Understand virtualization

Pass the 901 and 902 tests.

Course 1: 220-901

Day 1

Introductions, experience and objectives

Texts, sample tests and sample questions

Assessment test

Chapter 1

Working With Components

Bus Details


IRQs and Addresses


Hands-on teardowns: workstations and processors

Day 2

Chapters 2 and 3


Power Supplies

Expansion busses

Exercises: Disk management tools; Open VMs

Day 3

Chapters 4 and 5

Video standards and hardware

Custom configurations

Exercises: Hands-on video hardware; Linux and Windows command line

Day 4

Chapters 6 and 7

The OSI model


Exercises: Command-line tools

Day 5

Chapters 8 and 9

Wifi standards

Encryption and security

Laptop architecture

Exercises: laptop teardowns

Day 6

Chapters 10 and 11

Mobile devices

Printing and Imaging


Laser Printing and Charlie

Page Description Languages


Exercises: Mapping to printer, configuration, test page

Day 7

Chapter 12


Exercises: Installing PsTools

Course 2: 220-902

Day 8

Chapters 13 and 14

OS Troubleshooting

Boot and Recovery


Tools and Consoles

The Registry

Boot Files

File Systems


Exercise: Restore Points

Day 9

Chapter 15, 16 and 17

Windows editions

Windows 7 administration

Windows Vista administration


Remote Desktop/Remote Assistance/VNC

Advanced Startup and the Recovery Console

The Command Line

Exercise: Startup Script, Remote Connections

Day 10

Chapter 18

Mac OS


Exercises: Command-line tools

Day 11

Chapters 19 and 20


Networking and services


Day 12

Chapter 21

Mobile OSs

Day 13

Chapters 22 and 23

Troubleshooting theory


Policy and Proceedure

Exercise: Practice Test

Excellent TechRepublic Article: “10 mistakes to avoid when troubleshooting IT problems”

Don’t you hate those clickbait “10 Great Pictures of …” or “10 Mistakes Men Make,” etc. etc.?

I say, as always, consider the source. For instance, TechRepublic is a pretty darn reliable, high-quality site for the hard-core geek (and you are one if you’re here reading this).

Whether trying to diagnose a single device or dealing with the urgency of a company-wide outage, there are solid best practices on what NOT to do. With that in mind, here are 10 things to avoid doing, so you can limit the pain and keep things running as smoothly as possible….

Yes! Exactly! Please show me your painful mistakes so I can wince and try to avoid them forever (at least try). Check out the list and see what you think:

* * *

The Madness of the USBs (and Thunderbolts and alternate modes…)

I see rough issues coming for A+ students in terms of identifying the sudden proliferation of USB versions and ports, Thunderbolt versions, “alternate modes” and “multiplex modes.” Consumers are going to face lots of compatibility problems, because there are so many modes: some cables do one thing, while other cables that look identical do different things. And how about Thunderbolt over USB? Nightmare is a legitimate description.

* * *

A+ Topic: RAID

RAID, the acronym variously explained as “redundant array of inexpensive disks” or “independent disks,” is critical on the A+, Network+, Security+ and Linux+ CompTIA exams (at the least).

Here’s some great LinuxMagazine articles that walk you through the variants:

“Introduction to RAID” at

“Intro to Nested-RAID: RAID-01 and RAID-10” at

“Nested-RAID: RAID-5 and RAID-6 Based Configurations” at